 McHale's Testimonials
We asked these Questions to our KBA
customers.
Did McHales start the job according to schedule?
Did our workers arrive at your home on time?
Did we leave on time so as not to disturb you?
Were our workers courteous?
Did we leave your home clean?
Did the job come out as anticipate?
Are you satisfied with you remodeling project?
Would you recommend McHales KBA to your friends?
The results of the 134 Performance Survey returned to us from our
KBA customers gave McHales KBA a score of over a 98% positive response.
These surveys forms are on display at our design center. Which is
in our Kitchen and Bath showroom if you care to see them.
The following comments are replies from the above survey to a Question:
How can we improve our service?
 Mr & Mrs
Gallagher
"Brian was super on both baths. His workmanship is excellent
and he was pleasant to have around the house."
Betty Mickley
"I see no place for improvement (2nd thought) I 'd like to
see McHales taking care of painting or wallpaper as required as
done in previous years"
Mr & Mrs
Reed
"I am very satisfied - There's no need for improvement"
Joan Spera
"Both Brian and Mark were extremely helpful in answering question
and making recommendations. Their experience and professionalism
made all the Difference! Stephan was very customer oriented which
is a plus in a salesman and so easy to work with. And I am so grateful
to Sheila for helping me pick out tiles and fixtures for the Master
Bath. It looks absolutely beautiful - I love it!! It was a bit of
a challenge because of the colors I chose but the finish product
is perfect! It is definitely not a man's bathroom. Job well done
by all!"
Mr & Mrs
Buss
"Your workers were very friendly - impressive! Joe represented
your company in an excellent manner - We felt very comfortable with
Joe in our home during the day while we were at work."
Mr & Mrs
Mostochuk
"Just keep up the good job. We are really thrilled with the
finish project. Joe was great; he's very much a professional and
nice person."
Burt and Barbara
Lampl
"We are very pleased with the entire bathroom and can't believe
we have no complaints!"
Gloria Mignogna
"I have nothing but the highest praise for your workers and
the job they did. Thank you."
Anna Mc Nally
"They don't get better. Your workers did a excellent job"
Greg Beccone
"Warren and Dean did an outstanding job. We were very happy
with our remodeling experience. Thank you."
Karen M. Whitney
"It is clear that with your 50 years of experience you know
how to plan and organize your jobs! For that we are grateful! With
all of the attention to detail, we were surprised that the wires
in the attic were not secured to a beam."
Mr & Mrs
Winski
"Just keep up the good work - John and Lou both did excellent
jobs."
Betty Clayton
"I am extremely happy. Everything is beautiful and finished
on schedule. Please feel free to use me as a reference if needed."
Cathy Dashoff
"Offer painting perhaps."
Excerpts from an attached letter: "Like to express our thanks
and appreciation; The process was very smooth from start to finish;
Extremely happy with how the kitchen and bath turned out; Guest
who have seen the rooms are very impressed; John Harrison made the
difficult process seem easy. He stayed late and always accommodated
our difficult schedules; We want to acknowledge Brian's professional
advice on topics where we were unsure; His work and everyone who
worked on the project, was professional and first rate."
Mr & Mrs
Wolf
" It was wonderful. No need to change anything"
Mr & Mrs
Hertenberger
"Don't know. Your staff is great to deal with: they were polite
and a pleasure to have for our remodeling project. It was a very
clean process with your staff."
Susan G. Anderson
"We wish we could give some constructive criticism but we were
pleased with everything."
Richard J.
Siwinski
"Keep doing what you do. Also - it was very good to be in communications,
such as, the morning calls to tell us of any delays or that workers
were on their way"
Service Division
We asked these Questions to our Service Customers.
Were all personnel Courtesy?
Did we respond to your needs if a timely fashion?
Did we leave the work area clean?
Would you recommend us to your neighbors and friends?
The results of the 149 Performance Survey returned to us from our
Service Division Customers Resulted in giving McHales a score of
over a 98% positive response. These surveys forms are on display
at our design center. Which is in our Kitchen and Bath showroom
if you care to see them.
The following comments are replies from the surveys we sent out
to new customers.
"I'm thrilled that I found such a dependable and professional
workman as Rick!"
Sherron Jones,
Yardley
"Quick & Efficient. We would and will use you in the future".
Susan Phinn,
Langhorne
"Everything is working great. Thanks so much for your help!"
Christine Mc
Gary, Morrisville
"Happy with the Service"
John Schwenk,
Langhorne
"Very good service - thank you"
Kim Masciangelo,
Yardley
"Thank you for providing such excellent service"
Elizabeth Levitan,
Oaktree Hollow
"We were very happy with the all the work done by Rick. He
did an Excellent job"
Fred &
Cara Colacchio, Cider Knoll Langhorne
"Service guy (Ralph) was friendly & amicable."
Kelly Iannacone,
Yardley
"John G. was great. I recommended McHale here at work. I've
used you at home for years and was always more than satisfied."
Joanne Skaslek,
Office Manager, Makefield Executive Quarters
"Mark was Extremely Courteous and provided Excellent Service"
Melissa Newell,
Levittown
"Excellent! Thanks so much!!"
Alex De Vicaris,
Bensalem
"Service was outstanding"
Barbara Long
Langhorne
"Mark was very prompt, professional and courteous. We were
very grateful he answered our emergency call so quickly. We will
definitely call you for all our plumbing needs in the future."
Sincerely,
Anne & Joe Radzuinas
"Cost was a bit higher than we expected, but the work &
service was very good, & we were satisfied."
Jim Di Baisio,
Doylestown
"You totally rule over Sears!! Thanks!"
Charlotte Parrish,
Yardley
"Very Good Job!"
Stephen Harris
"Tom was extremely quick to resolve the problem. Dealing with
all of McHALES was one of the better customer service experiences
I've had. Thank you."
Jim Luttrell,
Langhorne
"We were very pleased"
Nina Paratore,
Doylestown
"The two gentleman were very polite and nice"
Dr. Russo's
Office, Langhorne
"I felt that Rick was very honest and trustworthy. He is also
very knowledgeable about his field. Give him a raise!! Ha Ha!
Kirt Lear,
Pipersville
"John G. was very professional. His work was Excellent Quality"
Pete Liptrot,
Twin Oaks
"Ralph was great, Helpful and explained everything. Wish all
our service providers were as great!"
Larry Stern,
Yardley
"Thank you for a Great Job."
Rich Hasty,
Fairless Hills
"Your guys were Fantastic! Thanks so much. Will call again!"
Beth Gulla,
Snowball Gate
"Thank you - you saved the day!"
Oxford Valley
Medical Practice
"Professional, timely and friendly"
Carla Hough,
New Hope
"Good job, reasonable price, smart efficient plumber."
Tim Cunningham,
Fort Washington
"Rick was great - Very Professional"
Alan Blumlein,
Langhorne
"Mark's our hero!"
Dr.Jolly, Levittown
"Great service, very helpful and courteous. Thank you!"
Margaret Klien,
Warrington
"Was Well pleased with the work and friendly personality."
John Keepers
Sr, North Park
"We appreciate you help!"
George Manning,
Twin Oaks
"Joe Came in after 8PM and worked until the job was finished
and cleaned up. I was pleased with the job."
Eleanor Letterio,
Juniper Hill
"Will be redoing bathrooms & will keep you in mind. You
run a very professional Business"
Thanx , Walter
Gilger, Fairless Hills
"I was impressed!"
Pam Baxter,
Yardley Commons
"Excellent Service! Also, you were very dependable and arrived
when you said you would."
Peggy Berger,
Stonybrook
"Extremely satisfied. Thank you"
Rita Wagner,
Langhorne
"We were completely satisfied with the work that was done
for us. We feel that your service representative was very nice and
efficient."
Gene &
Rita Allen, Warmister
"Joe F. is great! He is returning next week to do more work
for us."
Barbra Corrado,
Washington Crossing
"Very Pleased with Prompt & Efficient Service, Reasonable
Pricing & Courteous Personnel. Thank you"
Debbie Mennel,
Morrisville
"Kevin is a friendly guy and does great work. Everyone from
your company is always so friendly and knowledgeable and honest.
Keep up the great work! You guys are A+++!!"
Peg Lynch,
Huntingdon Valley
"Your office handled my call and needs excellent - He even
hurried up my appt. knowing I was a Sr. Citizen - Thanks."
Joyce Albeser,
Upper Orchard
"Very Good."
Don Recine,
Langhorne
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